Terms and conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the oraib.co.uk website (“Website”), “ORAIB UKVI” mobile application (“Mobile Application”) and any of their related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and ORAIB PVT LTD (doing business as “ORAIB”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and ORAIB, even though it is electronic and is not physically signed by you, and it governs your use of the Services.
Accounts and membership
You must be at least 16 years of age to use the Services. By using the Services and by agreeing to this Agreement you warrant and represent that you are at least 16 years of age.
If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
User content
We do not own any data, information or material (collectively, “Content”) that you submit on the Services in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content on the Services submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. Unless specifically permitted by you, your use of the Services does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.
Billing and payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services or Services has been modified or updated.
Third party services
If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against ORAIB with respect to such other services. ORAIB is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting ORAIB to disclose your data as necessary to facilitate the use or enablement of such other service.
Uptime guarantee
We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.
Backups
We perform regular backups of the Website and its Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.
Links to other resources
Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
Intellectual property rights
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by ORAIB or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with ORAIB. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of ORAIB or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of ORAIB or third party trademarks.
Disclaimer of warranty
You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will ORAIB, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of ORAIB and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one pound or any amounts actually paid in cash by you to ORAIB for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold ORAIB and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Assignment
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
General Conduct and Consequences for Violation
Clause 2: Oraib Pvt Ltd expects clients from all regions, including Sindh, Punjab, Capital and Federal Territories of Pakistan, as well as international clients, to act in a lawful and respectful manner in all dealings with the company.
Sub-Clause 2.1: Any form of misconduct, including but not limited to, forgery of documents, providing false information, language discrepancies, or threats to our staff, will be subject to immediate nullification of any agreements or transactions and forfeiture of any payments made.
Sub-Clause 2.2: Legal actions against individuals or groups found in violation of this policy may include, but are not limited to:
a. Registering a First Information Report (FIR) against the violating party
b. Submitting their data to relevant blacklist services.
c. Distributing their information to foreign embassies for the purpose of entry restrictions.
d. Requesting the Ministry of Interior to place them on an Exit Control List (ECL)
e. Filing for protective court orders, including requests for immediate arrest in cases of imminent harm or suspicious activities affecting the safety and security of our staff.
Sub-Clause 2.3: Oraib Pvt Ltd reserves the right to withhold services and take appropriate legal action, as outlined in Sub-Clause 2.2, against any client who violates this clause.
Geographic Limitations in Pakistan
Clause 1: Oraib Pvt Ltd reserves the right to limit the availability of its services to certain geographic locations due to legal, security, and operational constraints. Specifically, Oraib Pvt Ltd does not offer services to clients who reside in the NWFP (Khyber Pakhtunkhwa) and Baluchistan provinces of Pakistan. This exclusion is due to an elevated risk of fraudulent documentation, non-compliance with legal agreements, and threats to the safety and well-being of our staff and representatives.
Sub-Clause 1.1: Clients from these geographic locations who proceed to engage our services against this policy will be considered in violation of our Terms of Service. Any agreement or transaction initiated with such clients will be deemed null and void, and no refunds will be provided.
Sub-Clause 1.2: Oraib Pvt Ltd will not be held responsible for any inconvenience, loss, or harm caused to parties who violate this geographic limitation clause and reserves the right to take legal action against such parties.
Geographic Limitations on Service Availability and Consequences for Violation
Clause 1: As stated in the initial Geographic Limitations on Service Availability clause, Oraib Pvt Ltd does not offer services to clients residing in the NWFP (Khyber Pakhtunkhwa) and Baluchistan provinces of Pakistan.
Sub-Clause 1.1: Violation of this policy will result in the nullification of any agreements or transactions and forfeiture of any payments made.
Sub-Clause 1.2: Legal actions against individuals or groups found in violation of this policy may include, but are not limited to:
a. Registering a First Information Report (FIR) against the violating party
b. Submitting their data to the Schengen Area’s blacklist services
c. Distributing their information to foreign embassies for the purpose of entry restrictions
d. Requesting the Ministry of Interior to place them on an Exit Control List (ECL)
e. Filing for protective court orders, including requests for immediate arrest in cases of imminent harm or suspicious activities affecting the safety and security of our staff.
Sub-Clause 1.3: The criteria for determining geographic eligibility will be based on the client’s birth certificate and parents’ data. Any clients who forge documents or misrepresent their place of origin to obtain our services will immediately become ineligible for our services, and any payments made will be forfeited. Oraib Pvt Ltd reserves the right to take immediate action as outlined in Sub-Clause 1.2.
Restrictions on Service to Nationals of Specific Countries
Clause 3: Oraib Pvt Ltd restricts access and service offerings to nationals from countries that are currently under United Nations sanctions, and to those subject to Anti Money Laundering (AML) sanctions or are on the grey list of the Financial Action Task Force (FATF). Specifically, nationals from the following countries are not eligible for our services:
Afghanistan
Iran
Syria
South Sudan
Yemen
North Korea
South Africa
Somalia
Nigeria
Sub-Clause 3.1: Individuals from the above-listed countries, or any other country that Oraib Pvt Ltd deems as an elevated risk due to potential reputational damage, sanctions risk, or security threats, are explicitly prohibited from registering for our services.
Sub-Clause 3.2: In the event that any individual from the countries listed in Clause 3 attempts to register for our services by hiding their identity or providing false information, Oraib Pvt Ltd reserves the right to apply the following actions, similar to those outlined in Sub-Clause 2.2 of the “General Conduct and Consequences for Violation”:
a. Immediate nullification of any agreements or transactions
b. Forfeiture of any payments made
c. Legal actions as deemed necessary, including, but not limited to, those mentioned in Sub-Clause 2.2
Sub-Clause 3.3: Oraib Pvt Ltd reserves the right to update the list of restricted countries in accordance with changes to United Nations sanctions, AML sanctions, FATF grey lists, or any other development that may put the company at risk.
Sub-Clause 3.4: Oraib Pvt Ltd will also not provide services to individuals from Pakistan to those who are nationals of countries or hold personalities of concern as declared by the Government of Pakistan.
Exclusive Use of Client’s Account on Oraib Digital Portal
4.1 Client Responsibility: Each registered client on the Oraib Digital Portal is solely responsible for all activities that occur under their account. No person other than the registered client, except in the case of a minor, is permitted to upload files, make comments, or communicate with the Oraib team via the digital portal.
4.2 Verification and Evaluation: The client understands that Oraib relies on the information, documents, and communications conducted through the digital portal for evaluating the client’s eligibility for visas and other immigration services. Therefore, it is crucial that the registered client alone undertakes these activities to ensure accurate assessment.
4.3 Consequences of Unauthorized Use: Unauthorized use of a client’s account by third parties is strictly prohibited and considered a material breach of these terms. Detection of such activity, either through manual oversight or automated audit processes, will result in immediate termination of services, forfeiture of any fees paid, and may incur legal consequences.
4.4 Legal Recourse: In the event of such a breach, Oraib Pvt Ltd reserves the right to take all necessary legal actions, including but not limited to registering First Information Reports (FIR), sharing the client’s data with relevant authorities for blacklisting purposes, and initiating civil or criminal proceedings.
4.5 Impact on Company Reputation: The client acknowledges that such unauthorized activities not only harm the client but also tarnish the reputation of Oraib Pvt Ltd and jeopardize its business. Therefore, strict adherence to this clause is required for the continuation of services.
Payment and Refund Policy
1.1 Non-Refundable Fees: All fees paid to Oraib Pvt Ltd for consultation and processing are non-refundable unless otherwise specified in the agreement.
1.2 Authorization for Payment: Only the registered client or a legally authorized representative may complete financial transactions.
Client Documentation and Responsibility
2.1 Authentic Documentation: Clients must only submit authentic and unaltered documents. Any evidence of tampering will result in immediate termination of services.
2.2 Consequences for False Documentation: Providing false or misleading documents can lead to legal actions, including but not limited to FIR, international blacklisting, and reporting to immigration authorities.
Liability Limitation
3.1 Liability Cap: Oraib Pvt Ltd’s liability for any damages arising from its services shall be limited to the amount of fees paid by the client.
3.2 No Guarantees: Oraib Pvt Ltd does not guarantee a successful outcome for any visa or immigration application and cannot be held liable for any denial or delay in processing.
Privacy and Confidentiality
4.1 Privacy Commitment: All client data is held in the strictest confidence and will only be used for the purposes of providing the agreed-upon services.
4.2 Consent to Share: By agreeing to these terms, the client consents that their data may be shared with legal and governmental bodies if required by law, or if the client engages in fraudulent or threatening behavior.
Dispute Resolution
5.1 Mediation First: Any dispute arising from these terms shall first be attempted to be resolved through mediation.
5.2 Legal Jurisdiction: If mediation fails, legal actions will be taken in a court of competent jurisdiction in Karachi, Pakistan.
Verification and Termination of Services
6.1 Document Verification: ORAIB Pvt Ltd reserves the right to run all necessary checks on the documents, criminal records, and other materials submitted by the client either before or after registering for services.
6.2 Termination on Grounds of Dissatisfaction: ORAIB Pvt Ltd may terminate its service agreement with the client based on the outcome of these checks, either with or without a refund, on a case-by-case basis.
6.3 Sole Discretion for Refunds: Any refund arising from such a termination is solely subject to the discretion of ORAIB Pvt Ltd, and the client has no right to claim it under any circumstances whatsoever.
6.4 Dispute Resolution: In the event of a dispute arising from such termination, ORAIB Pvt Ltd is willing to mediate the matter through third-party arbitration or other proper legal means as initiated by the client.
Special Clause 11: Protection Against Threats to Employees and Company Assets
11.1 ORAIB Pvt Ltd (“the Company”) places the utmost importance on the safety and well-being of its employees and the security of its assets. Threatening behavior towards the Company’s employees, assets, or any other aspect of the Company, either directly or indirectly, verbally or in writing, will not be tolerated under any circumstances.
11.2 Any client who hints at or explicitly engages in such threatening behavior, especially if it is of an illegal nature, will be subjected to immediate case termination. This will occur after the issuance of a show-cause notice, requiring the client to explain their conduct within a 15-day period.
11.3 Notwithstanding Clause 11.2, depending on the severity and nature of the threat, the Company reserves the right to bypass the show-cause notice period and proceed immediately with legal actions, including but not limited to seeking the arrest of the client and any allies aiding or abetting the threatening behavior.
11.4 ORAIB Pvt Ltd is committed to resolving all matters within legal parameters and will not entertain attempts to resolve disputes or grievances outside the boundaries of the law. Any client who suggests or hints at circumventing legal procedures will be subjected to immediate case termination and subsequent legal action, as described above.
11.5 In light of the sensitive law and order situation in Pakistan, such actions are deemed necessary for the safety and security of the Company’s staff and assets.
11.6 ORAIB Pvt Ltd (“the Company”) strictly adheres to a policy of non-discrimination. All clients are considered equal and will be treated with equal respect, fairness, and according to the same policies and protocols, regardless of whether they are friends, relatives, or family members of the Company’s employees or owners. No client may bypass or receive exemptions from Company policies, procedures, or service agreements on the basis of their personal relationships with any employees or owners of the Company.
Special Clause 12: Language of Agreement
The primary and sole language of this agreement is English. While ORAIB Pvt Ltd (“the Company”) may provide machine or auto-translated versions of these terms and conditions in Urdu or other languages for the client’s convenience, the English version shall be the legally binding and authoritative text. It is the client’s responsibility to familiarize themselves with these terms and conditions, seek independent legal advice if necessary, and give their informed and conscious consent to the terms and conditions of ORAIB services.
Special Clause 13: Acceptance or Non-Acceptance of Updated Terms and Conditions
If, upon being presented with these updated terms and conditions as of September 2023, a client does not wish to continue using ORAIB Pvt Ltd (“the Company”) services, the client has the right to halt their case immediately. The client should promptly inform the Company via their digital portal to discuss an amicable resolution without detriment to either party. The continuation of using the Company’s services will be considered as implicit agreement and consent to these updated terms and conditions.
For any immediate disagreements with these updated terms and conditions, the client must explicitly state their non-acceptance and reasons for the same via their digital portal.
Transition Period Exceptions
During this transition period, the Company may make exceptions for clients who are already registered but fall under the new geographical restrictions. Such clients will not have their current service agreements terminated solely due to these new geographical limitations. However, once the existing service agreement concludes, clients from these geographical areas will not be eligible for further services from ORAIB Pvt Ltd.
Explanatory Clause on Geographical Restrictions
The geographical restrictions introduced in these updated terms are not intended as discriminatory measures. These limitations are a necessary step to safeguard the Company’s interests, ensure the security of its staff, and to mitigate complications that have arisen consistently from engagements with clients from certain regions.
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, post a notification within the Services, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
info@oraib.co.uk
This document was last updated on February 12, 2024
